Refund & Return Policy

Shipping Policy

Hardcore eCycles ships for free to the 48 contiguous, United States. Orders are typically shipped within 1-2 business days, if in stock. Orders arrive 3-7 days after shipping via FedEx. Other shipping options are available for an additional cost, calculated at the time of the order.

Customers in Canada

The customer is responsible for Canadian taxes and duties when shipping to Canada addresses.

Large Orders

If you are ordering 10 or more items, please call to place your order. The order might be shipped on a pallet via freight, and cost would be calculated at the time the order is placed.

Shipping Confirmation Emails

Hardcore eCycles will send you a shipping confirmation email when all or part of your order is shipped. It will include the FedEx tracking number.

Return Policy

If you are not happy with your Hardcore eCycle product, you may return the UNUSED product within 30 days from the original order date for a refund or replacement.

To qualify for refund or replacement, unused products must be returned in their original packaging with all tags, stickers, and product accessories attached.

Return Process

Contact Hardcore eCycles at 614.554.6799 to obtain a Return Authorization (RA) number. You will be asked for your order information and reason for return. Returns must include the issued RA number on the box. The return will not be accepted without the RA number. Return the unused product, in its original box with all tags, accessories, manuals, decals, and accessories within 30 days of the original purchase date for an exchange or refund.

Non-defective returns will be charged a 20% restocking fee. Returns without the complete, original packaging will not be accepted. Shipping and handling is non-refundable except in the case of defective merchandise. Shipping and insurance for returned merchandise must be pre-paid by the customer via FedEx. Please allow 4-6 weeks from the date we receive the return for the credit check. This refund will be less any original shipping fee and the 20% restocking fee.

Please ship all merchandise to the following address:
Driven Sunbury, LLC
Attn: Hardcore eCycles Returns
RA# ____________________
686 W Cherry St
Sunbury, Ohio 43074


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